Question 1

How do I order media for my equipment?

Accepted Answer

Pulling out pieces is highly recommended to ensure accuracy of measurement.  Measure depth, width, and height of each piece. You can also measure the space in your equipment that the media needs to fill.  Watch the video for a full explanation and/or CLICK on the image below to see our how to order page.

Question 2

How do I install my media properly?

Accepted Answer

The 45-degree angle should be pointing into the airflow. Both manufacturers have put indicators on the media to help when you install.  Make sure all your pieces fit together snug to allow even water distribution and airflow.   For our full install guide and other install tips Click the photo below.

Question 3

What is this thin long piece of media with my order? (Distribution Pad)

Accepted Answer

Distribution pad allows water to evenly distribute over the top of your bank of media (grouping of media). The distribution pad always goes on top.  CLICK HERE TO LEARN MORE

Question 4

When do I replace my media?

Accepted Answer

3-5 years is a general estimation. Of course depending on water quality, environmental conditions,  and/or other factors can shorten or lengthen the media lifespan.   Some telling signs could be scale build that can not easily spray off of soft or mushy media. You can also measure the pressure drop anything above .45”w.c. is time to replace.  It is crucial to replace your media to help with your equipment and efficiency. Media is much cheaper than equipment! CLICK the photo for our most recent blog on replacement. You can always send us pictures of your media and we can help you determine the life of your media at office@haveacoolday.com   CLICK HERE TO LEARN MORE

Question 5

Why does my media smell?

Accepted Answer

New media does have a start-up smell.  Running a few cycles will get rid of the smell.   If you notice that the media smells overtime: take your media out spray it off and let it dry.   Old media can smell and be a big indicator of replacement time If you ever have any questions about the smell of your media, we are here to help troubleshoot.  CLICK HERE TO LEARN MORE   You can also email us at office@haveacoolday.com or call us at 303-816-7075

Question 6

Should I use a water softener?

Accepted Answer

Soft water has chemicals that will break down your media and shorten the life of your media. It will become soft and mushy because of how the soft water reacts with the glue that holds the media together.     CLICK HERE TO LEARN MORE ABOUT MEDIA & WATER

Question 7

What if I have hard water?

Accepted Answer

Hard water can cause build up but regular cleaning will help.    CLICK HERE TO GO TO OUR WATER & MEDIA PAGE    You can also purchase tablets that help with build up.   For ordering details please email office@haveacoolday.com or call at 303-816-7075.

Question 8

Should I use chemicals in my water for my media?

Accepted Answer

It is not a great idea to use chemicals with your media, especially bleach. When you use chemicals it can break down your media and make it soggy and mushy. It will also shorten the life of your media.    CLICK HERE TO READ MORE ON OUR WATER & MEDIA PAGE

Question 9

Fiberglass media vs. Cellulose paper media?

Accepted Answer

The fiberglass made media is used by many companies that need fire rated material. The fiberglass design is fire resistant, UL-900, and will pass the needs for fire rating.  The cellulose paper made media is the same as far as design elements go, but is not fire-rated. This media is less expensive and can be used in applications that do not require fire rating.   Click here for videos and more about material differences

Question 10

What is edge coating and should I use it?

Accepted Answer

Edge coating also known as MiT-edg or TuF-edg is a coating is dipped onto the media to help with durability. It gives an outer layer on the side of media that gets the most exposure and can help with media durability.    Click here to see our coating page

Question 11

What do I need to do with my equipment when it gets cold?

Accepted Answer

Here is a short video on shutdown. We also have a blog post dedicated to seasonal shutdown.   Here are some quick tips to remember:   -Take out your media and wash it, then let it dry -Clean out your unit and let it dry -Turn off and check all equipment inside, Ex: pumps, sumps, headers. etc. -Once dry, put it all together and store safely until next year

Question 12

What do I do if my media comes damaged through shipping?

Accepted Answer

Do not refuse the shipment. Most of the time it is only a piece or two that is damaged.  Note the damage on the delivery receipt and make sure you keep damaged material until the claim has been paid.  For more details, please click on the form below.    CLICK HERE TO LEARN MORE

Question 13

The driver rushes me to sign the delivery receipt and I don’t have time to inspect the material, what should I do?"

Accepted Answer

On the delivery receipt, write, “3 crushed boxes, individual pieces to be determined per inspection.”   For more info:   CLICK HERE TO LEARN MORE

Question 14

My customer did not note damage on the delivery receipt, can we still file a claim?"

Accepted Answer

Yes! If it is under ATEC/Indirex’s account, let us know as soon as you can and we will have a freight representative go out to the facility and inspect the material to get the claim started. If it is under someone else’s account reach out to them or the freight carrier you are working with.   For more info:    CLICK HERE TO LEARN MORE

Question 15

Is there a time that I should refuse a damaged shipment?

Accepted Answer

No, even if all the material appears to be damaged, still accept the order. Many times there will only be a couple of pieces damaged. Refusing an order takes a very long time for you or your customer to receive replacement pieces.    More info:   CLICK HERE TO LEARN MORE