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Media damage & Receiving damaged shipments 

On this page you will find videos, downloads, and steps of receiving freight damage and go over what constitutes cosmetic damage and what constitutes performance damage when it comes to media.

One of the biggest issues we face daily is damage of evaporative cooling media, especially freight damage. We understand that this is part of the nature of the material. We know all to well how damage goes but we are well equipped to deal with the many scenarios. On this page you will get all the info you need on freight damage. You will find videos and other resources to help lessen the freight damage headache. We will take you through what happens before the media ships and the things we are doing to try and stop freight damage before it happens. We will also show you how media is damaged through the shipping process, how to receive a damaged order, and what constitutes freight damage.