Freight Damage

Updated: Sep 22, 2020

One of the biggest issues we face daily is damage of evaporative cooling media, especially freight damage. We understand that this is part of the nature of the material. We know all to well how damage goes but we are well equipped to deal with the many scenarios. In this blog you will get all the info you need on freight damage. You will find videos and other resources to help lessen the freight damage headache. We will take you through what happens before the media ships and the things we are doing to try and stop freight damage before it happens. We will also show you how media is damaged through the shipping process, how to receive a damaged order, and what constitutes freight damage.

Preventative Measures (Before is ships):

At our warehouse we do all we can to help minimize the damage. We are known for custom cutting and custom orders on media. This custom work often leaves extra space in boxes. We use a lot of scarp in our boxes and sometimes build our own boxes to ensure the media is packaged properly. When you receive your order make sure to take out all of the pieces to make sure your whole order is there. If you open things up and find there are smaller pieces that don't match your order, chances are it is scrap media. After we box up your media it is then time to find the best shipping option. We are constaly in the freight ring trying to get the best deals and the best carriers for each shippment.

Shipping Options:

The lone box:

This is when we just put the box on the truck and send it on its way.

This is the cheapest option for shipping, however, it does offer the most opportunity for damage.


Palletizing does cost a little extra because you pay extra for the pallets, the weight of the pallets, and the strapping. This option is more safe and has shown to protect the media better. Obviously damage may still occur but this does help cut down on damages.

Secure/sealed off loads:

A sealed or secure load is when they seal the order inside a part of the truck. This is a more expensive option, but it does help to cut damage out almost completely. When a load is secure it is not transferred at the terminals, it stays on the truck. When damage occurs it is usually because of too much transfer. The more times a land is taken on and off a truck the more likely the damage. This is a great option to help eliminate the time, money, and hassle brought on by freight claims.

Dedicated trucks:

A dedicated truck is great for really big orders, this ensures that no other freight will interfere and that your load will be the only load. This is the most expensive option for shipping but for large orders it is ideal to eliminate damage options.


When damage happens (after is ships):

How to receive a shipment when media is damaged.

It is very important to make sure damaged shipments are treated correctly. It will help you to have less headache if damage comes your way. We have put together this list to help you if you find yourself in a damaged situation. Download the damaged shipment sheet for in-depth help and frequently asked questions about damaged shipments. 

ATEC Damage 2020
Download PDF • 4.02MB


First off Let us begin with the golden rule of damage... ALWAYS ACCEPT the shipment! Here are our 5 steps of receiving damaged orders... 

Step 1:

Inspect shipment for damage.

Step 2:

DO NOT REFUSE SHIPMENT! Even if it is damaged do not refuse.

Accept the shipment from the freight carrier, however, do not sign the delivery receipt until you have noted the damage to the product boxes or pallets on the

delivery receipt. (Hint: When in doubt, write on the delivery receipt: Possible damage per inspection).

Step 3:

Note the total damaged pieces on delivery receipt (Hint: Sometimes if a box is damaged not all the material inside is damaged.)

Step 4:

Photograph all the damage